TERMS OF SALE
Swot Tots Publishing Ltd
Last updated 25 August, 2026 — version 1.0
These Terms of Sale apply when you buy physical books directly from Swot Tots Publishing Ltd.
If you have a question about a direct order, would like a quotation, or are unsure about anything below, please email us at orders@swottotspublishing.com.
Please read these Terms before placing an order.
1. WHO WE ARE, AND WHAT THESE TERMS COVER
1.1 Swot Tots Publishing Ltd ("STP", "STP Books", "we", "us", "our") is a private limited company registered in England, company number 9349909. Our registered office is 124 City Road, London, EC1V 2NX.
1.2 These Terms of Sale apply when you buy physical books directly from STP.
1.3 Direct orders are arranged individually after you contact us by email or through our website contact form. We do not currently operate an online shop or checkout on this website.
1.4 These Terms do not apply when you buy one of our books from Amazon or another retailer, marketplace or distributor. In those cases, your purchase is from the relevant seller, and its sale and returns arrangements apply.
1.5 Our Terms of Use apply to your use of our website. Our Privacy Policy explains how we use personal information in connection with enquiries and orders. Those documents sit alongside these Terms of Sale. Linking to them here does not, by itself, make them terms of your purchase.
2. WHO MAY ORDER
2.1 You must be 18 or over to buy directly from STP.
2.2 In these Terms, a Consumer means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
2.3 A Business or Organisation Customer means a customer who is not a Consumer. This includes wholesalers, distributors, companies, schools and other organisations, as well as individuals buying wholly or mainly for their trade, business, craft or profession.
2.4 If you place an order on behalf of a business, school or other organisation, you confirm that you are authorised to place the order on its behalf.
2.5 Some parts of these Terms apply differently to Consumers and Business or Organisation Customers. We identify those differences where relevant. Nothing in these Terms takes away rights that the law gives to Consumers.
3. ASKING US FOR A QUOTE
3.1 A direct purchase normally begins when you contact us to ask whether we can supply one or more of our books.
3.2 Your enquiry does not commit you to buy anything, and it does not commit us to supply anything.
3.3 If we can fulfil your request, we will normally send you a quotation or pro forma invoice setting out the details relevant to that particular order. Depending on the order, this may include:
- the title or titles;
- the number of copies;
- the price;
- any discount we are offering;
- the delivery charge;
- the agreed delivery destination or delivery point;
- expected printing and fulfilment times;
- the payment method; and
- how long the quotation remains open.
3.4 We will make these Terms available to you before you decide whether to proceed. Where additional information is legally required before a Consumer enters into a contract with us, we will provide it before the contract is made.
3.5 A quotation or pro forma invoice is not, by itself, our acceptance of an order and does not create a contract.
3.6 If the quantity, delivery destination, payment method or another material part of the proposed order changes, we may need to issue a revised quotation before the order can proceed.
4. PLACING AN ORDER AND WHEN THE CONTRACT IS MADE
4.1 Unless we expressly agree otherwise, direct orders must be paid for in full before we commission printing or fulfilment.
4.2 If you wish to proceed, you must tell us that you want to place the order and make the required payment using the agreed payment method.
4.3 A contract between you and STP is formed only when:
- we have received the required payment in cleared funds; and
- we have emailed you to confirm that we have accepted the order.
Receiving payment on its own does not mean that we have accepted the order.
4.4 We will not normally commission printing until the contract has been formed.
4.5 If you make the required payment but we are unable to accept the order, we will tell you and refund the amount you paid to us.
4.6 If you are a Consumer, we will confirm the contract by email and provide the information about the purchase and any applicable cancellation rights that the law requires us to give you in a form you can keep.
4.7 Once a contract has been formed, any changes to the order must be agreed between you and us. Different cancellation rules apply to Consumers and Business or Organisation Customers; these are dealt with later in these Terms.
5. PRICES AND PAYMENT
5.1 Unless we expressly agree otherwise, direct orders are quoted and payable in pounds sterling (GBP).
5.2 Because our direct orders are arranged individually, the price will be set out in the quotation or pro forma invoice for that order. It will also identify any delivery charge or other amount payable to STP.
5.3 Any trade, wholesale or other discount we offer applies only to the quotation or order for which it is given. It does not create an entitlement to the same discount on a later order.
5.4 Unless we expressly agree otherwise, payment must be made in full before printing or fulfilment is commissioned.
5.5 Our preferred payment method is bank transfer. We may agree to accept payment by PayPal or another payment method for a particular order.
5.6 If a Business or Organisation Customer asks to use a payment method that causes STP additional processing, transaction or currency-conversion costs, we may pass on those costs only where the law allows us to do so. Any such charge payable to STP will be made clear before payment and before the contract is formed.
5.7 We will not impose a payment-method surcharge on a Consumer where the law prohibits us from doing so.
5.8 A Business or Organisation Customer is responsible for any charges made by its own bank or payment provider for sending the payment. Unless we agree otherwise, the amount received by STP must equal the amount shown as payable in the quotation or pro forma invoice.
6. PRINT-ON-DEMAND AND AVAILABILITY
6.1 STP operates largely on a print-on-demand basis. We do not necessarily keep stocks of our books ready for immediate dispatch.
6.2 This means that books may need to be printed after an order has been accepted and before they can be dispatched. Where appropriate, we will explain the expected printing and fulfilment times when we quote for the order.
6.3 We may use BookVault or another suitable printing or fulfilment provider to print and/or dispatch an order. STP remains the seller under the contract.
6.4 Unless a particular printing or fulfilment arrangement is expressly agreed as part of the quotation, we may choose a suitable provider or fulfilment route for the order.
6.5 If, after accepting an order, we discover that we cannot supply all or part of it, we will contact you. Where possible, we may agree an alternative fulfilment arrangement or timetable with you. If we cannot fulfil the affected part of the order and no alternative is agreed, we will refund the amount you paid for that part.
7. DELIVERY AND FULFILMENT
7.1 Direct orders are arranged individually. The quotation or pro forma invoice will set out the delivery destination or agreed delivery point, the delivery charge payable to STP, and any relevant estimate of printing or delivery time.
7.2 We may arrange delivery ourselves or use BookVault, a courier, postal service or another suitable fulfilment or delivery provider.
Business or Organisation Customers
7.3 If you are a Business or Organisation Customer and the agreed delivery point is a freight forwarder, shipper or other carrier nominated by you, our delivery obligation is fulfilled when the books are delivered to that agreed point. Risk in the books passes to you at that point.
7.4 If we agree instead to arrange delivery to your own address or another final destination, our quotation will set out the delivery arrangements and the amount payable to us for that delivery. Unless we agree otherwise, risk in the books passes to you when they are delivered to the agreed destination.
7.5 Unless our quotation expressly says otherwise, a Business or Organisation Customer is responsible for any customs clearance, import duties, import taxes or similar charges relating to the import of the books into the destination country, except where applicable law requires otherwise.
7.6 If the agreed delivery point is your nominated freight forwarder, shipper or other carrier, you are also responsible for onward transport from that point and for the associated costs.
Consumers
7.7 If you are a Consumer and we arrange delivery, the books remain at our risk until they are physically received by you or by a person you have identified to receive them on your behalf.
7.8 If a Consumer independently arranges for the books to be collected by a carrier that we did not offer as a delivery option, different legal rules may apply, and risk may pass when the books are given to that carrier.
7.9 Where we have agreed a delivery time or period with a Consumer, we will deliver within that agreed time or period. If none has been agreed, we will deliver without undue delay and, in any event, within the period required by law.
7.10 Where an international Consumer order may result in import duties, taxes, customs charges or similar amounts that are not included in the amount payable to STP, we will make clear before the contract is formed that additional charges may be payable. Any such amount that is lawfully payable by the Consumer and is not included in our quotation is the Consumer's responsibility.
Delivery estimates and problems
7.11 Because our books may need to be printed before they are dispatched, printing and delivery times are sometimes estimates rather than guaranteed dates. We will make clear if a particular date has been expressly agreed.
7.12 If we become aware of a significant delay, we will contact you as soon as reasonably possible. Nothing in this section takes away any right a Consumer has by law where goods are delivered late or are not delivered.
7.13 You are responsible for giving us accurate delivery information. If incorrect or incomplete information provided by you causes additional delivery costs, we may ask you to pay those reasonable additional costs where the law allows us to do so.
8. BUSINESS OR ORGANISATION CUSTOMERS: CHANGING OR CANCELLING AN ORDER
8.1 This section applies only to Business or Organisation Customers.
8.2 Once the contract has been formed, you do not have an automatic right to cancel or change the order simply because you have changed your mind.
8.3 This is particularly important because we operate largely on a print-on-demand basis. Once we have accepted an order, we may commission books specifically in order to fulfil it.
8.4 If you want to change or cancel an order after the contract has been formed, please contact us immediately. We may agree to the change or cancellation, but we are not required to do so.
8.5 If we agree to cancel or change a Business or Organisation Customer's order, we may require you to cover reasonable costs or commitments we have already incurred as a result of the original order, including printing, fulfilment or delivery costs.
8.6 Payment is not refundable merely because a Business or Organisation Customer later decides that it no longer wants books that conform to the contract.
8.7 This section does not affect your rights if the books are faulty, damaged, incorrect, misdescribed or otherwise do not conform to the contract. Those situations are dealt with separately below.
9. CONSUMERS: CHANGING YOUR MIND
9.1 This section applies if you are a Consumer buying directly from us under these Terms. We give you the change-of-mind cancellation right set out below.
9.2 You may cancel without giving a reason at any time from the date the contract is formed until the end of 14 days after the day on which you or someone you have nominated to receive the books takes physical possession of them.
9.3 If an order is delivered in separate parts, the cancellation period ends 14 days after the day on which you or someone you have nominated receives the final part of the order.
9.4 To cancel, you only need to tell us clearly that you have decided to do so. You may reply to our order correspondence, contact us through our website contact form, or use the Model Cancellation Form provided at the end of these Terms. You do not have to use the form.
9.5 Your cancellation is in time if you send your decision to cancel before the cancellation period expires.
9.6 If you cancel before we dispatch the books and we are able to stop the order from being sent, you will not need to return anything.
9.7 The fact that we print our standard books on demand does not, by itself, remove this cancellation right.
10. CONSUMER RETURNS AND REFUNDS AFTER A CHANGE-OF-MIND CANCELLATION
10.1 If you cancel after the books have been dispatched or received, you must send them back to us without undue delay and no later than 14 days after telling us that you are cancelling.
10.2 Please contact us before sending the books back. We will give you the appropriate returns address. Please do not send return parcels to our registered office unless we specifically tell you to do so.
10.3 For an ordinary change-of-mind cancellation, you are responsible for the direct cost of returning the books to us.
10.4 We recommend that you obtain appropriate proof that the books have been sent back.
10.5 You may examine the books to the extent reasonably necessary to establish their nature and characteristics. If you handle them beyond what is reasonably necessary and this reduces their value, we may make any deduction from the refund that the law allows us to make.
10.6 When you validly cancel under this section, we will refund the price you paid for the books.
10.7 If you paid us for delivery, we will also refund the cost of the least expensive standard delivery method we offered for that order. If you expressly chose a more expensive delivery method, we do not have to refund the additional amount.
10.8 We will make the refund using the same payment method that you used for the original transaction, unless you expressly agree otherwise. You will not be charged a fee for receiving the refund.
10.9 Where books are being returned to us, we may wait until we receive them back, or until you provide evidence that you have sent them back, whichever happens first, before making the refund. We will make the refund within the period required by law.
10.10 If the books had not been dispatched when you cancelled, we will refund the amount due without undue delay and within the period required by law.
10.11 We do not charge a cancellation or restocking fee when a Consumer exercises this cancellation right.
10.12 These change-of-mind rules are separate from your rights if a book is faulty, damaged, incorrect or misdescribed.
11. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED BOOKS
11.1 The books we supply directly must conform to the contract. They must, among other things, match their description and meet the standards required by applicable law.
11.2 If something is wrong with books you bought directly from us — for example, a book is faulty or badly printed, the wrong book or quantity has been supplied, the books have arrived damaged while they were still at our risk, or the order does not match what we agreed — please contact us as soon as reasonably possible.
11.3 Please give us enough information to identify the order and understand the problem. We may ask for photographs where these would help us see what has gone wrong, but we will not require unnecessary evidence.
Consumers
11.4 If you are a Consumer, nothing in these Terms limits the rights and remedies given to you by the Consumer Rights Act 2015 or other applicable consumer law.
11.5 Depending on the circumstances, those rights may include:
- the short-term right to reject goods that do not conform to the contract and receive a refund;
- the right to require a repair or replacement;
- the right to an appropriate price reduction; or
- the final right to reject the goods and receive a refund.
11.6 The short-term right to reject faulty or otherwise non-conforming goods normally lasts for 30 days, subject to the rules set out by law. This is separate from the 14-day change-of-mind cancellation right described in sections 9 and 10.
11.7 Where a Consumer validly rejects books because they do not conform to the contract, we will bear the reasonable cost of returning them, as required by law. Where the Consumer is entitled to a repair or replacement, we will also bear the necessary costs of providing that remedy.
Business or Organisation Customers
11.8 If you are a Business or Organisation Customer, please inspect the books within a reasonable time after they reach the agreed delivery point and tell us promptly if there is a problem. If a defect could not reasonably have been discovered during that inspection, please tell us promptly after you discover it.
11.9 Business or Organisation Customers do not acquire the Consumer cancellation or Consumer Rights Act remedies described above. However, nothing in these Terms removes rights or remedies that a Business or Organisation Customer has under the contract or applicable law if the books do not conform to what we agreed.
11.10 If the agreed delivery point is your nominated freight forwarder, shipper or other carrier, STP is not responsible for loss or damage that occurs after risk has passed to you under section 7. This does not affect our responsibility for a printing defect, an incorrect order, or another problem that already existed before risk passed.
Books bought from somebody else
11.11 The rights and remedies described above in this section apply to books bought directly from STP.
11.12 If you bought a book from Amazon or another retailer, marketplace or distributor, your contract of sale is with that seller. You should normally contact that seller about a faulty, damaged or incorrect order and use the rights and returns arrangements that apply to that purchase.
11.13 We may sometimes choose to help with a problem involving a book bought elsewhere, including by arranging a replacement as a gesture of goodwill. If we do, that does not make STP the seller under the original transaction and does not create an obligation for us to offer the same goodwill remedy in another case.
12. OUR RESPONSIBILITY TO YOU
12.1 Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- anything else that the law does not allow us to exclude or limit.
Consumers
12.2 If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breaking the contract or failing to use reasonable care and skill.
12.3 We are not responsible for loss or damage that was not reasonably foreseeable when the contract was made.
12.4 We supply books to Consumers for private use. We are not responsible under a Consumer contract for business losses such as loss of profit, loss of business, business interruption or loss of business opportunity.
12.5 Nothing in this section affects the statutory rights and remedies available to Consumers, including the rights described in section 11.
Business or Organisation Customers
12.6 Subject to section 12.1, our total liability to a Business or Organisation Customer arising out of or in connection with an order will not exceed the total amount paid or payable to STP for that order.
12.7 Subject to section 12.1, we are not liable to a Business or Organisation Customer for:
- loss of profit;
- loss of revenue;
- loss of business or business opportunity;
- loss of anticipated savings; or
- any indirect or consequential loss.
12.8 Nothing in sections 12.6 or 12.7 excludes or limits liability where doing so would not be permitted by law.
Events outside our reasonable control
12.9 We are not responsible for delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to minimise its effect.
12.10 If such an event significantly affects an order, we will contact you as soon as reasonably possible and explain what has happened. Nothing in this section removes any cancellation, refund or other right that a Consumer has by law.
13. IF SOMETHING GOES WRONG
13.1 Please contact us if you have a problem with an order. We would appreciate the opportunity to understand what has gone wrong and put it right where possible.
13.2 You can reply to the correspondence relating to your order or contact us through the contact form on our website.
13.3 Please include enough information for us to identify the order and understand the problem.
13.4 If you are a Consumer and the law requires us to give you information about an alternative dispute resolution service or another available way of resolving a complaint, we will provide that information when required.
13.5 Nothing in this section prevents either you or us from exercising any legal right or remedy.
14. PERSONAL INFORMATION
14.1 We need to use some personal information to respond to enquiries, prepare quotations, take payment, fulfil orders and arrange delivery.
14.2 Our Privacy Policy explains what information we collect, why we use it, who may receive it and how long we keep it.
14.3 The Privacy Policy sits alongside these Terms of Sale. Linking to it here does not, by itself, make every statement in the Privacy Policy a contractual term.
15. GOVERNING LAW AND COURTS
Consumers
15.1 If you are a Consumer, these Terms and your contract with us are governed by English law.
15.2 If you live elsewhere in the UK or in another country, you keep the benefit of any mandatory protections available to you under applicable law that cannot lawfully be taken away by choosing English law.
15.3 Nothing in these Terms prevents a Consumer from bringing proceedings in the courts available to them under applicable law. If you live in the UK, this may include the courts of the part of the UK in which you live.
Business or Organisation Customers
15.4 If you are a Business or Organisation Customer, these Terms and any contract between you and STP are governed by English law.
15.5 The courts of England and Wales will have exclusive jurisdiction over any dispute between STP and a Business or Organisation Customer arising out of or in connection with an order or these Terms.
16. GENERAL
16.1 These Terms of Sale set out the general terms that apply to direct orders from STP. The quotation or pro forma invoice sets out the details agreed for the particular order.
16.2 If a quotation or pro forma invoice expressly sets out a term that differs from these general Terms, that expressly agreed term will apply to that order.
16.3 If any part of these Terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.
16.4 If either of us does not enforce a right straight away, that does not mean the right has been given up.
16.5 These Terms are between the customer and STP. Unless the law provides otherwise, no other person has a right to enforce them.
16.6 The Terms of Sale that apply to an order are the version provided or made available to the customer before the contract is formed. If we later change these Terms, the changes will not retrospectively alter an existing contract.
APPENDIX 1 — MODEL CANCELLATION FORM
For Consumers only
You may use this form if you want to cancel your purchase under section 9 of these Terms of Sale. You do not have to use this form. You may instead make any other clear statement that you have decided to cancel.
To:
Swot Tots Publishing Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: orders@swottotspublishing.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Book title(s) and quantity:
..............................................................................
..............................................................................
Ordered on / received on:
..............................................................................
Order or invoice reference, if known:
..............................................................................
Name of Consumer(s):
..............................................................................
Address of Consumer(s):
..............................................................................
..............................................................................
..............................................................................
Signature of Consumer(s):
..............................................................................
Only required if this form is sent on paper.
Date:
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Delete whichever does not apply where alternatives are shown.